FREQUENTLY ASKED QUESTIONS

Every silhouette at Nihara Atelier is crafted with meticulous precision. Standard orders dispatch within 3 to 5 business days from our studio. Once handed over to our premier courier partners, domestic shipments arrive within an estimated 3 to 6 working days.

Yes, we accept Cash On Delivery (COD) across all major Indian serviceable pin codes alongside secure online transactions. We support UPI, Credit/Debit Cards, Net Banking, and express wallets via encrypted, bank-grade secure gateways.

As soon as your parcel leaves the Nihara studio, an automated email and WhatsApp notification containing your live tracking airway bill (AWB) number will be transmitted to you. You can also monitor your delivery status real-time using our interactive Track Your Order portal in the website footer.

We desire total perfection in your wardrobe. We provide complimentary sizing exchanges within 7 days of order delivery. Should a garment not meet your desires, you may request a reverse pickup through our dedicated Returns & Exchange Portal for store credit or original payment refund.

Every collection piece features a detailed Garment Measurement Guide on its product page. Our sizing conforms to standard high-fashion Indian tailoring. Should your measurements fall between two distinct sizes, our studio designers advise selecting the upper size for an effortless, regal drape.

We celebrate individual expressions of style. For custom waist measurements, altered sleeve proportions, or specific silhouette customizations, please connect with our personal fashion concierge via our Contact Us page or WhatsApp prior to completing your purchase.

To safeguard the handcrafted embellishments, zari weaving, and natural fabric luster of Nihara silhouettes, we strictly recommend professional dry cleaning only. Store all garments in a breathable cotton muslin garment bag away from dampness and direct sunlight.

Orders may be modified or cancelled within 24 hours of placement or prior to dispatch from our packaging studio, whichever arrives sooner. Please transmit your order number immediately to our VIP WhatsApp Concierge for rapid adjustment.

Absolutely. For wedding festivities, bridesmaid ensembles, celebratory gifting trousseaus, or international bulk orders, our design directors provide tailored one-on-one virtual shopping consultations and bespoke packaging solutions upon request.

Yes, Nihara designs travel worldwide. We partner with express global logistics providers (DHL/FedEx) to deliver internationally within 7 to 12 business days. Shipping tariffs and regional delivery timelines are computed transparently at your checkout console.